Mr. Clogged 24/7 beoordelingen (821)

The team was polite, responsive, and arrived quickly on both visits. However, the issue was not resolved. On the first visit, they used a high-pressure machine, reaching ~15 meters, and removed some wet tissues. The problem returned within days. They returned under their guarantee and went ~18 meters deep. The issue seemed resolved, but recurred within a week. On the third contact, they requested €150 for a camera inspection, stating their guarantee had been fulfilled. I then hired another company, which included inspection in the price (€150 total). They found the actual blockage just ~3 meters in—wet tissues. It was a simple issue missed in both prior visits. According to Dutch and EU consumer law, service providers must resolve the issue fully, and guarantees remain valid until that point. The original service did not meet this standard, and I had to pay again to achieve resolution. This feedback reflects the facts of the experience.

Yusef came to check an issue for smell but fortunately/unfortunately couldn’t see any leaks so keeping an eye on the situation and if smells comes back then he suggested few things. Appreciate his quick response and detailed check

Wij zijn zeer tevreden over Youssef; hij kwam helemaal van Amsterdam naar Amersfoort om onze gootsteen te ontstoppen. Vriendelijke, snelle en correcte afhandeling, en alles loopt weer lekker door. Top!

I love your timing and the way you solve my problem, guy should always contact Mr Clogged for all your plumbing works,he is super,super best

Swift and okay

Snelle en duidelijke communicatie na het plaatsen van de klus. Ook de service is goed. Zeker een aanrader!

Youssef is een aardige kerel die super werk heeft geleverd. Gootsteen netjes ontstopt, kwam z'n afspraken na en was er al dezelfde dag. Veel dank nogmaals!

Super fast to get in contact and communication was easy. He arrived on time and was quick to solve the issue. Highly recommended.